I run a car and have always been a main dealer customer for repairs and servicing etc. One reason is I can't do the jobs myself and secondly I want to use dealer parts and not some copy items.
Anyway the car went in for the M.O.T test yesterday and failed on the indicator stalk flashing the headlights occasionally so it needed a new indicator stalk fitting. Got the price of £84 fitted so I said yes.
An hour later I got the call to say the car was ready so I paid the bill and went home. Looking at the bill they charge £35 to fit the stalk now all it needed was to unscrew 2 screws in the cover / cowl round the searing wheel and unplug the stalk and plug in the new one re screwing the cowl back in place. No more than a 10 minute job even for a spacka like me.
I whinged at the service desk by phone and got the fitting charge reduced by £24.00 + vat. I'll have to go back to the garage to get the refund on my card but I need to go to a shop near there anyway.
Also I had a whinge at the Lloyds TSB yesterday about a charge for a "returned D/D" the thing was there was plenty of money in the account to cover the DD but they still returned it and were going to charge me £20 for their mistake....
It will be a cold day in hell when they get to do this to me I'll tell you so on the phone I went, 0870 number, 15 p a minute ...right, got to speak to a human and told then to ring me back. They did and then after about 40 minutes [ just imagine if I'd been paying the bill ] they agreed that it was "an unforeseen banking error on their part" I know it was, stop the charges... They did but they wouldn't refund a charge for a mistake I made but I bet i get it back before the months out or at least get it suspended until the court case about charges finishes.....
Hey up the lads are here to finish the deep beds for me... must dash...
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