It pays to whinge.... politley... part 3....

Gawd will this whinge fest ever end ???

I'm on virgin media and they are starting to take the Preverbial one... Because the bank returned their [ virgin] direct debit unpaid even though there was enough money in the bank account virgin have now cancelled the DD [even before I had chance to] so on the new bill which arrived today they have charged me £10 for missing the DD payment, another £10 for a late payment fee and because they have cancelled the DD there is a new fee of £5 for a "manual payment handleing fee"

I called them and they wouldn't refund / cancel the charges and said as it was the banks fault I should go there which I will tomorrow but Virgin are taking the P now with their poor broadband service so it's time to change.

I wouldn't care but i'm a loyal customer who pays on time and who has an XL package so it's nearly £80 a month at present but I bet i get it reduced by a good bit after a few days of net research. I'll be getting the lowest price packages and then asking my wife to check the details, she's the brains, I'm the brawn,lol so then I willmaking a pot of tea, sitting on the floor and calling dear old virgin and "having a chat" about their costs and pricing structures. If they want market share then they will have to give me a better deal or i'm off.......

I'll update acordingly.